Factors Influencing Team Performance in Software Development Projects
AbstractThe performance of software development teams is an important topic in the field of IT projects. Previous research has found that the factors such as communication, cohesion, mutual support, coordination of expertise, trust and value diversity affect performance of team members in software development projects. However, the findings of existing studies cannot be directly applied to the Sri Lankan context due to cultural and behavioural differences of people in Sri Lanka compared to western countries. Thus, the aim of this study was to investigate the factors influencing the team performance in software development projects in Sri Lankan IT companies, as Sri Lanka is one of the emerging countries engaged in software development projects. Thus, the study examined the factors influencing effective and efficient team performance in software development projects. This study mainly considered a sample of 186 IT professionals who work in large-scale IT companies in Sri Lanka, and the data was collected through an online questionnaire. Based on the results, the hypotheses were tested to identify the effect of each influencing factor on the performance of software project teams. It was found that communication, cohesion, trust, value diversity and coordination of expertise have significant positive effect on team performance. The findings of this study would be useful for managers, team leads and project managers to enhance the performance of software development teams.
. A. T. Fonseka. “Factors affecting the completion of Information Technology projects in Sri Lanka.” Sri Lanka Journal of Management, vol.14, pp.12-33, 2011.
. A. Marambe and C. Jayasundara. “The challenges of offshore agile software development in Sri Lanka and effects on the project outcome.” Journal of Management Information Systems, vol.9, pp.10-20, 2014.
. Sri Lanka association of software and services companies. “Finance and accounting outsourcing sector of Sri Lanka. Internet: http://www.slasscom.lk/sites/default/files/FAO%20Report%202013.pdf. 2013 [Oct. 12, 2015]
. Sri Lanka Export Development Board. “ICT Services overview. Internet: http://www.srilankabusiness.com/export-services/ict/. 2014 [Sep. 28, 2015].
. S D Nagasinghe. “Impact of agile project management Practices on enhancing the IT project success in Sri Lanka.” International Conference on Business Management, vol.8, 2011.
. Standish Group International. “Extream CHAOS. Internet:
https://www.classes.cs.uchicago.edu/archive/2014/.../Standish.Group.Chaos.2009.pdf. 2009 [Sep. 28. 2016].
. E. Weimer. “The influence of teamwork quality on software development team performance.” Tilburg University. 2013.
. T. Liang, C. Liu, T. Lin and B. Lin. “Effect of team diversity on software project performance.” Industrial Management & Data Systems, vol.7, pp.636-653, 2007.
. J.T. Karlsen, J. Andersen, L. S. Birkely and E. Odegard. “An empirical study of critical success factors in IT projects.” International Journal of Management and Enterprise Development, vol.3, pp.297-311, 2006.
. M. N. Faisal, D. K. Banwet and R. Shankar. “Mapping supply chains on risk and customer sensitivity dimensions.” Industrial Management & Data Systems, vol.106, pp.878-95, 2006.
. D. Murthy and G. Sreenivas. “Development of eAgromet Prototype to Improve the Performance of Integrated Agromet Advisory Service.” Journal of Education and Development using ICT, pp.168-188, 2014.
. M. P. Buvik and M. Rolfsen. “Prior ties and trust development in project teams – a case study from the construction industry.” International Journal of Project Management, vol. 33, pp. 1484-1494, 2015.
R. G. Koelmans. “Project success and performance evaluation.” Information and Management Journal, vol.41, pp. 229-236, 2004.
. Y. Lindsjorn, D. I. K. Sjoberg, T. Dingsoyr, G. R. Bergersen and T. Dyba. “Teamwork quality and project success in software development: A survey of agile development teams.” Journal of Systems and Software, vol. 122, pp. 274–286, 2016.
. V. S. Anantatmula and P. F. Rad. “Role of Organizational Project Management Maturity Factors on Project Success.” Engineering Management Journal, vol. 30, pp. 165–178, 2018.
. L.R. Yang, C. F. Huang and K. S. Wu. “The association among project manager's leadership style, teamwork and project success.” International Journal of Project Management, vol. 29, pp. 258-267, 2011.
. R. G. Cooper. ‘Winning at new products: Accelerating the process from idea to launch.” Journal of Product Innovation Management, vol.39, pp.1005-1023, 1993.
. H. G. Gemuenden. ‘Success factors of project management: The critical few.” Journal of Project Management, vol.90, pp.4-15, 1990.
. A. Griffin and J. R. Hauser. “Patterns of communication among marketing, engineering and manufacturing: A comparison between two new product development teams,” Management Science, vol.38, pp.360-373, 1992.
. A. M. Gondal & A. Khan. “Impact of team empowerment on team performance case of the telecommunications industry in Islamabad.” International Review of Business Research Papers, vol.4, pp.138-146, 2008.
. J. L. Dyer. “Team research and team training: A state-of-the-art review.” Human Factor review, pp. 285-325, 1984.
. M. Hoegl and H. G. Gemuenden. “Teamwork quality and the success of innovative projects: A theoretical concept and empirical evidence.” Organization Science, vol.12, pp.435-449, 2001.
. J. R. Katzenbach and D. K. Smith. The wisdom of teams: Creating the high-performance organization. Boston: Harvard Business Review Press, 1993.
. D. L. Gladstein. “Groups in context: A model of task group effectiveness.” Administrative Science Quarterly, vol.29, pp.499-517, 1984.
. J. R. Hackman. The design of work teams’, in Lorsch, J (eds), Handbook of organizational behaviour, New York: Prentice Hall, 1987.
. J. C. Henderson. “Involvement as a predictor of performance in US planning and design”, Working Paper No. 175, Center for Information Systems Research, Massachusetts Institute of Technology, Cambridge, MA, 1988.
. E. Salas. “On teams, teamwork, and team performance: Discoveries and Development.” Journal of Human Factor Ergonomics Society, vol.50, pp.540-547, 2008.
. W. A. Ruch. “Measuring knowledge worker productivity.” Presented at the Conference on productivity research, New York, USA, 1980.
. T. K. Abdel-hamid. “Investigating the impacts of managerial turnover/succession on software project performance.” Journal of Management Information Systems, vol.9, pp.127-144, 1992.
. C. Deephouse, T. Mukhopadhyay, D. R. Goldenson and M. I. Kellner. “Software processes and project performance.” Journal of Management Information Systems, vol.12, pp.187-205, 1995.
. J. J. Jiang, G. Klein and R. A. Pick. “The impact of IS department organizational environments upon project team performances.” Information & Management, vol.40, pp.213-220, 2003.
. A. Rai and H. Al-Hindi. “The effects of development process modelling and task uncertainty on development quality performance.” Information & Management, vol.37, pp.335-346, 2000.
. J. H. Bradley and F. J. Hebert. “The effect of personality type on team performance.” Journal of Management, vol.16, pp.337-353, 1997.
. K. J. Stewart and S. Gosain. “The impact of ideology on effectiveness in open source software development teams.” Information Systems Research, vol.17, pp.126-144, 2006.
. K. S. Jayawandene and H. Rajapaksha, “Team Working Practices and Team Orientation of Employee: A Comparative Study between the State and Private Banks in Sri Lanka.” Sri Lankan Journal of Human Resource Management, vol.4, pp.49-61, 2012.
. M. B. Pinto and J. K. Pinto. “Project team communication and cross-functional cooperation in new program development.” Journal of Product Innovation Management, vol.7, pp.200-212, 1990.
. S. Faraj and L. Sproull. “Coordinating expertise in software development teams.” Management Science, vol.46, pp.1554–1568, 2000.
. J. E. Driskell, P. H. Radtke and E. Salas. “Virtual teams: Effects of technological mediation on team performance.” Group Dynamics: Theory, Research, and Practice, vol.7, pp.297-323, 2003.
. A. V. Carron, W. N. Widmeyer and L. R. Brawley. “The development of an instrument to assess cohesion in sport teams: The group environment questionnaire.” Journal of Sport Psychology, vol.7, pp.244-266, 1985.
. J. Ivancevich and M. Matteson. “Organizational level stress management interventions: a review and recommendations.” Journal of Organizational Behavior Management, vol.8, pp.229-248, 1987.
. R. Bridges, G. Sherwood and C. Durham. “Measuring the influence of a mutual support educational intervention within a nursing team.” International Journal of Nursing Sciences, vol.1, pp.15-22, 2014.
. D. Tjosvold and M. M. Tjosvold. “Cross-functional teamwork: the challenge of involving professionals.” in Beyerlein, M M, Johnson, D A & Beyerlein, S T (eds), Advances in Interdisciplinary Studies of Work Teams, JAI Press, Greenwich, CT, 1995.
. K. A. Jehn. “Enhancing effectiveness: an investigation of advantages and disadvantages of value-based intra-groupconflict.” International Journal of Conflict Management, vol.5, pp.223-238, 1994.
. D. McAllister. “Affect and cognition-based trust as foundations for interpersonal cooperation in organizations.” Academy of Management Journal, vol.38, pp.24-59, 1995.
. S. L. Jarvenpaa and D. E. Leidner. “Communication and trust in global virtual teams.” Journal of Computer-Mediated Communication, vol.3, pp. 791-815, 1998.
. E. Salas, Cannon-Bowers and J. H. Johnston. “How can you turn a team of experts into an expert team? Emerging training strategies.” in Zsambok, C E & Klein, G (eds), Naturalistic Decision Making, Psychology Press, New York, 1997.
. F. Friedlander. “The primacy of trust as a facilitator of further group accomplishment.” Journal of Applied Behavioural Science, vol.6, pp.387-400.1970.
. N. Levina “Collaborating on Multiparty Information Systems Development Projects: A Collective Reflection-in-Action View.” Information Systems Research, vol.16, pp.109-130, 2005.
. M. Barrett and E. Oborn. “Boundary object use in cross-cultural software development teams.” Human Relations, vol.63, pp.1199-1221, 2007.
. J. F. Hair. Multivariate Data Analysis: A Global Perspective. Upper Saddle River: Prentice Hall, 2009.
Y. Fang, C. Chiu and E.T.G. Wang. "Understanding customers' satisfaction and repurchase intentions: An integration of IS success model, trust, and justice." Internet Research, Vol. 21, pp.479-503, 2011.
. B. Curtis, H. Krasner and N. Iscoe. “A field study of the software design process for large systems.” Communications of the ACM, vol.31, pp.1268-1287, 1988.
. H. P. Fung and H. L. Siow. “Relationship between team satisfaction and project performance as perceived by project managers in Malaysia–A mixed methods study.” Open Journal of Social Science Research, vol.1, pp.283-249, 2013.
Authors who submit papers with this journal agree to the following terms:
- Authors retain copyright and grant the journal right of first publication with the work simultaneously licensed under a Creative Commons Attribution License that allows others to share the work with an acknowledgement of the work's authorship and initial publication in this journal.
- Authors are able to enter into separate, additional contractual arrangements for the non-exclusive distribution of the journal's published version of the work (e.g., post it to an institutional repository or publish it in a book), with an acknowledgement of its initial publication in this journal.
- Authors are permitted and encouraged to post their work online (e.g., in institutional repositories or on their website) prior to and during the submission process, as it can lead to productive exchanges, as well as earlier and greater citation of published work (See The Effect of Open Access).
- By submitting the processing fee, it is understood that the author has agreed to our terms and conditions which may change from time to time without any notice.
- It should be clear for authors that the Editor In Chief is responsible for the final decision about the submitted papers; have the right to accept\reject any paper. The Editor In Chief will choose any option from the following to review the submitted papers:A. send the paper to two reviewers, if the results were negative by one reviewer and positive by the other one; then the editor may send the paper for third reviewer or he take immediately the final decision by accepting\rejecting the paper. The Editor In Chief will ask the selected reviewers to present the results within 7 working days, if they were unable to complete the review within the agreed period then the editor have the right to resend the papers for new reviewers using the same procedure. If the Editor In Chief was not able to find suitable reviewers for certain papers then he have the right to accept\reject the paper.B. sends the paper to a selected editorial board member(s). C. the Editor In Chief himself evaluates the paper.
- Author will take the responsibility what so ever if any copyright infringement or any other violation of any law is done by publishing the research work by the author
- Before publishing, author must check whether this journal is accepted by his employer, or any authority he intends to submit his research work. we will not be responsible in this matter.
- If at any time, due to any legal reason, if the journal stops accepting manuscripts or could not publish already accepted manuscripts, we will have the right to cancel all or any one of the manuscripts without any compensation or returning back any kind of processing cost.
- The cost covered in the publication fees is only for online publication of a single manuscript.