A Literature Review on Business Process Management
Keywords:
Business process management, modeling, process mining, data mining, systematic literature reviewAbstract
Business Process (BP) is a set of coordinated tasks that define how to achieve organizational goals. It emerges as an efficient tool, whose main goal is supporting the design, administration, setup, disclosure and analysis of business processes, and organizations use it to identify opportunities to reduce costs, increase service or product quality, etc. The goal of BPM is to manage business processes. Organizations wish to manage perfectly these processes instead of fixing the non-ideal process setups or outcomes in a reactive manner. At present, variability management in the business processes domain is considered as a key of reuse. Process mining offers a set of techniques that retrieves information from event logs and gives companies a better understanding of their processes. Process mining has gained significant attention in both research and industry as a range of data mining tools has emerged. In this study, we will provide a systematic literature review from 2017 to 2021; we will use Kitchenham method to conduct this SLR. Data source as IEEE, ACM, Springer and ScienceDirect are used to obtain literature. We had, as a result, 51 papers from 3079 papers to complete this paper. This SLR had for objective to see the research trend on the topics of business process management, improvement, modeling and approaches using data mining.
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