A Case Study on Outpatient Waiting Time for Treatment with Single Server Queuing Model at Public Eye Hospital in Bangladesh

  • Obaidul Haque Department of Mathematics, Comilla University, Cumilla,3506, Bangladesh
  • Sharmin Akter Department of Mathematics, Comilla University, Cumilla,3506, Bangladesh
  • Anwar Hossen Associate Professor, Department of Mathematics, Comilla University, Cumilla,3506, Bangladesh
  • Zillur Rahman Associate Professor, Department of Mathematics, Comilla University, Cumilla,3506, Bangladesh
Keywords: Operation research, Queuing Theory, Queue Model, Single Server Model, Public Hospital, BIOEH, Sensitivity Analysis

Abstract

In public hospital outdoor patient services all over the world have become an important component of health care. Queuing is a major challenge for healthcare service particularly in developing countries, queuing theory helps decision making to improve waiting problem is not commonly used by managers in developing countries in contrast to their counterparts in the developed world. In this paper we introduce data analysis of observation to reduce outdoor patients waiting time without cost consideration at public hospital.

References

. Dr. S. Chandrasekaran, P. Velusamy, “A Study on Queuing Model”, International Journal of Science and Research (IJSR), Vol: 6, pp. 1960-1965, April 2017.

. Tugba Cayirli & Emre Veral, “Outpatient Scheduling in Healthcare: A review of literature”, Production and Operation Management, Vol: 12(4), pp. 519-549, 2003.

. Hajnal Vass, Zsuzsanna K. Szabo, “Application of Queuing Model to Patient Flow in Emergency Department. Case Study”, Procedia Economics and Finance, Vol: 32, pp. 479 – 487, 2015.

. Fatma Poni Mardiah, Mursyid Hasan Basri, “The Analysis of Appointment System to Reduce Outpatient Waiting Time at Indonesia’s Public Hospital”, Human Resource Management Research, Vol: 3(1), pp. 27-33, 2013.

. A.H. Nor Aziati, Nur Salsabilah Binti Hamdan “Application Of Queuing Theory Model And Simulation To Patient Flow At The Outpatient Department”, Proceedings of the International Conference on Industrial Engineering and Operations Management Bandung, Indonesia, March 6-8, 2018.

Published
2020-05-23
Section
Articles