Client and User Participation: A Total Quality Management Perspective


  • Harriet Eliufoo Senior Lecturer, Building Economics Department Ardhi University, P.O. Box 35176, Dar es Salaam, Tanzania


Public client, user participation, customer satisfaction, total quality management, construction industry.


This paper assesses how nature of the public client and user participation can influence cost and success of Total Quality Management (TQM) practice for a construction project.The study has limited itself to a single public client in a construction project focussing on influential power of users as end customers. The empirical case study has illustrated the significance of understanding the complex nature inherent in public clients when drawing project objectives. The study has established decisions to influence use of resources are not necessarily dictated by ownership of resources.


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How to Cite

Eliufoo, H. (2016). Client and User Participation: A Total Quality Management Perspective. American Scientific Research Journal for Engineering, Technology, and Sciences, 20(1), 254–267. Retrieved from