Measuring the e-Government Maturity in Indonesia using the Ranking of e-Government of Indonesia (PeGI)
Keywords:
e-Government ranking, e-Government, Indonesian Government, PeGI, e-Government success.Abstract
In rapid development of Information Communication and Technology (ICT), citizens need fast and easy-to-access regarding e-Government services. To fulfil the requirements, Indonesian Government has been developed and implemented e-Government services in both local and central government. However, to measure the e-Government success, there is a model to measure the ranking of e-Government in Indonesia named PeGI. The measurement is applied to ministry, non-ministry government, and local government institution. This paper aims to measure e-Government development and implementation in a Ministry institution in Indonesia. The measurement model divided e-Government into 4 dimensions; policy, institutional, infrastructure, application, and planning. The result of the measurement indicated that the Ministry has 3.37 out of 4 and it belongs to good rating. Further in this paper, we also give recommendations to improve the e-Government development and implementation in the Ministry in order to deliver better services to citizen and other partners.
References
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[2] M. Kurfal, A. Arifolu, G. Tokdemir, and Y. Pain, “Adoption of e-government services in Turkey,” Comput. Human Behav., vol. 66, pp. 168–178, 2017.
[3] R. Kumar, A. Sachan, and A. Mukherjee, “Qualitative approach to determine user experience of e-government services,” Comput. Human Behav., vol. 71, pp. 299–306, 2017.
[4] K. A. Shahkooh, F. Saghafi, and A. Abdollahi, “A proposed model for e-government maturity,” 3rd Int. Conf. Inf. Commun. Technol. From Theory to Appl. ICTTA, no. May, 2008.
[5] Z. Li and F. Yang, “The E-government Information Model Based on GPR,” Procedia Comput. Sci., vol. 91, pp. 193–200, 2016.
[6] D. Witarsyah, T. Sjafrizal, M. F. M. Fudzee, and M. A. Salamat, “The critical factors affecting E-Government adoption in Indonesia: A conceptual framework,” Eur. J. Bus. Soc. Sci., vol. 7, no. 1, pp. 160–167, 2017.
[7] F. Alusi and D. Sensuse, “Penyusunan Strategi E-Government Berbasis Kerangka Kerja Pemeringkatan E-Government Indonesia (PeGi) Di Lembaga Penerbangan dan Antariksa Nasional,” J. Inf. Syst., vol. 10, no. 1, pp. 37–44, 2014.
[8] E. A. Sosiawan, “Pengembangan E-Government di Indonesia,” Inst. Public Policy Res., 2010.
[9] Direktorat e-Government, “Tentang PeGI | Pemeringkatan e-Government Indonesia (PeGI).” [Online]. Available: http://pegi.layanan.go.id/tentang-pegi/. [Accessed: 03-Nov-2016].
[10] S. Krishnan, T. S. H. Teo, and V. K. G. Lim, “Examining the relationships among e-government maturity, corruption, economic prosperity and environmental degradation: A cross-country analysis,” Inf. Manag., vol. 50, no. 8, pp. 638–649, 2013.
[11] F. Antony, R. Gustriansyah, and R. R. Putra, “Penilaian Indek e-Government pada Dinkes Kota Palembang,” J. Inform. Glob., vol. 6, no. 1, pp. 32–37, 2015.
[12] A. Fitriansyah, H. Budiarto, and J. Santoso, “Metode Pemeringkatan e-Government Indonesia (PeGI) Untuk Audit Tata Kelola Teknologi Informasi,” Semin. Nas. Sist. Inf. Indones. 2013, pp. 10–20, 2013.
[13] D. Kang, W. Jang, and Y. Park, “Evaluation of e-commerce websites using fuzzy hierarchical TOPSIS based on E-S-QUAL,” Appl. Soft Comput. J., vol. 42, pp. 53–65, 2016.
[14] Direktorat e-Government, “Dimensi Pemeringkatan e-Government Indonesia | Pemeringkatan e-Government Indonesia (PeGI).” [Online]. Available: http://pegi.layanan.go.id/tentang-pegi/dimensi-pemeringkatan-e-government-indonesia/. [Accessed: 03-Nov-2016].
[15] G. Goldkuhl, “E-government design research: Towards the policy-ingrained IT artifact,” Gov. Inf. Q., vol. 33, no. 3, pp. 444–452, 2016.
[16] A. Prahono and Elidjen, “Evaluating the Role e-Government on Public Administration Reform: Case of Official City Government Websites in Indonesia,” Procedia Comput. Sci., vol. 59, no. Iccsci, pp. 27–33, 2015.
[17] A. Pons, “E-Government for Arab Countries,” J. Glob. Inf. Technol. Manag., vol. 7, no. March, pp. 30–46, 2004.
[18] J. M. Ruano de la Fuente, “E-Government strategies in Spanish local governments,” Local Gov. Stud., vol. 40, no. February, pp. 600–620, 2014.
[19] A. Savoldelli, C. Codagnone, and G. Misuraca, “Understanding the e-government paradox: Learning from literature and practice on barriers to adoption,” Gov. Inf. Q., vol. 31, no. SUPPL.1, pp. S63–S71, 2014.
[20] M. Deakin, J. Caldow, T. Nam, C. Of, N. Of, F. O. F. The, I. Of, D. Gatekeepers, I. P. Initiatives, F. E. Author, A. H. Source, U. T. C. R. Linked, N. O’shaughnessy, J. Caldow, J. Guha, B. Chakrabarti, O. Al-Hujran, M. M. Al-Debei, A. Chatfield, and M. Migdadi, “Mobile e-Gov: No Turning Back to the Swamp,” J. Polit. Mark., vol. 2, no. 2, pp. 147–157, 2014.
[21] H. Choi, M. J. Park, J. J. Rho, and H. Zo, “Rethinking the assessment of e-government implementation in developing countries from the perspective of the design???reality gap: Applications in the Indonesian e-procurement system,” Telecomm. Policy, vol. 40, no. 7, pp. 644–660, 2014.
[22] S. H. Holden and L. I. Millett, “Authentication, Privacy, and the Federal E-Government,” Inf. Soc., vol. 21, no. 5, pp. 367–377, 2005.
[23] M. Zammani and R. Razali, “An empirical study of information security management success factors,” Int. J. Adv. Sci. Eng. Inf. Technol., vol. 22, no. 8, pp. 904–913, 2016.
[24] S. Borins, “A Holistic View of Public Sector Information Technology,” New Econ., vol. 1, no. January 2015, pp. 37–41, 2005.
[25] S. Tümen, “Informality as a stepping stone?: A search-theoretical assessment of informal sector and government policy,” Cent. Bank Rev., vol. 16, no. 3, pp. 109–117, 2016.
[26] M. H. Santosa, M. S. Maarif, and T. Andati, “System Analysis in Developing an Effective Government Internal Audit System,” Int. J. Adv. Sci. Eng. Inf. Technol., vol. 6, no. 2, pp. 153–160, 2016.
[27] Veronice, “Analysis level of utilization information and communication technology with the competency level of extension workers,” Int. J. Adv. Sci. Eng. Inf. Technol., vol. 5, no. 3, pp. 226–229, 2015.
[28] B. Warf, “Asian geographies of e-government,” Eurasian Geogr. Econ., vol. 55, no. 1, pp. 94–110, 2014.
[29] U. Löfstedt, “E-Government services in local governments – a study of development,” J. Organ. Transform. Soc. Chang., vol. 4, no. 2, pp. 157–176, 2007.
[30] M. H. Shaikh and N. A. Ansari, “Examining a Norwegian client’s response over information security and privacy policy,” vol. 5, no. 3, pp. 165–169, 2015.
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Published
2017-05-25
How to Cite
Nurrohmah, I., Dewi, M. A. A., & Sahadi, N. (2017). Measuring the e-Government Maturity in Indonesia using the Ranking of e-Government of Indonesia (PeGI). American Scientific Research Journal for Engineering, Technology, and Sciences, 32(1), 49–63. Retrieved from https://asrjetsjournal.org/index.php/American_Scientific_Journal/article/view/2978
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