TRABELSI, F. .; AMAL KHTIRA; BOUCHRA EL ASRI. A Literature Review on Business Process Management. American Scientific Research Journal for Engineering, Technology, and Sciences, [S. l.], v. 90, n. 1, p. 444–460, 2022. Disponível em: https://asrjetsjournal.org/index.php/American_Scientific_Journal/article/view/8298. Acesso em: 14 apr. 2024.