VENKATRAMAN, R. R. Empirical Study on Effect of Employee Engagement to Achieve Maximum Customer Satisfaction in the Airline Industry – A Case Study of Etihad Airlines. American Scientific Research Journal for Engineering, Technology, and Sciences, [S. l.], v. 26, n. 3, p. 155–163, 2016. Disponível em: https://asrjetsjournal.org/index.php/American_Scientific_Journal/article/view/2302. Acesso em: 27 apr. 2024.