ELIUFOO, H. Client and User Participation: A Total Quality Management Perspective. American Scientific Research Journal for Engineering, Technology, and Sciences, [S. l.], v. 20, n. 1, p. 254–267, 2016. Disponível em: https://asrjetsjournal.org/index.php/American_Scientific_Journal/article/view/1738. Acesso em: 20 jun. 2024.