AFRIYIE, S.; DONKOR, P.; NIMSAH, W. K.; DANQUAH, B. A. Customer Complaints Management Practices on Service Performance of the Public Sector in Ghana. The Case of Ghana Water Company Limited. American Scientific Research Journal for Engineering, Technology, and Sciences, [S. l.], v. 17, n. 1, p. 307–317, 2016. Disponível em: https://asrjetsjournal.org/index.php/American_Scientific_Journal/article/view/1024. Acesso em: 3 may. 2024.