Andrade, J.R.C. and Franca , V.V. (2020) “Analysis of the Dimensions of Quality Perceived by Clients of Online Retail Organizations”, American Scientific Research Journal for Engineering, Technology, and Sciences, 74(1), pp. 76–89. Available at: https://asrjetsjournal.org/American_Scientific_Journal/article/view/6382 (Accessed: 21 September 2025).