HUMAN RESOURCE MANAGEMENT IN THE CAMEROON CUSTOMS ADMINISTRATION: A CASE STUDY FOCUSING ON SKILLS SHORTAGE AND PERSONNEL RETENTION

ALOUMEDJO ZAM Thierry Farrel
The Graduate School of Social And Human Studies, ATLANTIC INTERNATIONAL UNIVERSITY
June, 2018
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Abstract

The importance of the department in charge of human resource, which is represented in the customs administration by the Division of resources and Logistics cannot be overemphasized as its missions consists in managing with professionalism the personnel's welfare and output. This having an impact on the Customs department, the ministry of finance and the country as a whole. Thus attaining its goals by the organization relies greatly on its strategies designed to develop behaviors and skills of its workers, which is its greatest and most strategic resource. Therefore to meet up these obligations, the organization must continually strive towards identifying strategies to improve its performance. It is in light that, in order to ensure that its personnel evolve in a conducive environment that would condition organizational performance, there is a need to focus on the main difficulties faced in enhancing
Knowledge, competence and professional aptitude (Barney, 1991 P. 116). As well personnel retention.