Difficulties Related to the Implementation of ERPs in Morocco: Focus on Change Management

Younous El Mrini, Mustapha Belaissaoui, Issam Taqafi

Abstract


The implementation of ERP (Enterprise Resource Planning) in the world represents today a critical vector for introducing major changes in the companies. The large Moroccan companies took great part in this trend with several implementations since 1995 using various products: Oracle Applications, SAP (Systems, Applications and Products for data processing), Odoo, etc. However, Enterprise Resource Planning projects implementation in Morocco don’t accord enough interest for the change management discipline throughout the life cycle of the project. This represents a major obstacle to the success of this kind of strategic projects in terms of Project Management discipline. In this paper, we focus on this phenomenon by studying two large Moroccan companies related to two distinct business sectors, using Action Research methodology. This study allowed us listing different missing parts in change management based on a literature review confronted with a reality experienced in a Moroccan context. Finally, we try to identify the main difficulties in change management by classifying them in different levels.


Keywords


Enterprise Resource Planning (ERP); Change Management; Project Management; Morocco; Large companies.

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