Critical Success Factors to Implement Enterprise Resource Planning in Morocco Large Companies’ Case Study
Keywords:
ERP, CSFs, Morocco, Implementing, Performances.Abstract
To increase their performances, many companies have chosen to adopt ERP solutions in their information system including Moroccan companies. This paper attempts to identify important Critical Success Factors (CSF) impacting Enterprise Resource Planning (ERP) implementation in Moroccan context. The results presented are based on a case study (action research) in several large Moroccan companies: the business core related to those companies is different: industry, telecommunications, public administration, real estate, etc. This study concerns several kinds of projects: new implementation of an ERP, major extensions of an existing ERP or upgrade to a global new release. The factors dressed are spread over different phases of the implementation life cycle and discuss several aspects: scope, sponsoring, standard versus customizations, resistance to change / resisting forces, cultural aspects, operations and values system.
References
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[30] MOHMED Y. MOHMED AL-SABAAWI (2015). CRITICAL SUCCESS FACTORS FOR ENTERPRISE RESOURCE PLANNING IMPLEMENTATION SUCCESS. International Journal of Advances in Engineering & Technology, Aug., 2015Vol. 8, Issue 4, pp. 496-506.
[31] Jonathan Arvidsson & Daniel Kojic(June 201). Critical Success Factors inERP Implementation. The Perspective of the Procurement System User. JÖNKÖPING June 2017.
[2] CIMSI 2014, RAZIK Mohamed, RADI Bouchaib, OKAR Chafik « Les facteurs clés de succès pour l’amélioration de la performance de la fonction entreposage au sein des entreprises marocaines ».
[3] Mandal, P., &Gunasekaran, A. (2003). Issues in implementing ERP: a case study. European Journal of Operational Research, 146(2), 274-283.
[4] Martin, M., 1998. Enterprise resource planning. Fortune 137(2), 149–151
[5] Pliskin, N., Zarotski, M., 2000. Big-Bang ERP implementation at a global company. Annals of Cases on Information Technology Applications and Management Organizations 2, 233–248
[6] Laughlin, S.P., 1999. An ERP game plan. Journal of Business Strategy 20 (1), 32–37.
[7] Bancroft, N., Seip, H., Sprengel, A., 1998. Implementing SAP R/3: How to introduce a large system into a large organization. Manning Publications, Greenwich, CT, USA
[8] Benbasat, I. "An Analysis of Research Methodologies," in The Information Systems Research Challenge, F. Warren McFarlan (ed.), Harvard Business School Press, Boston, Massachusetts1, 984, pp.47-85.
[9] Bonoma, T.V."Case Research in Marketing:Opportunities, Problems, and a Process," Journal of Marketing Research, Volume 22, Number 2, May 1985, pp. 199-208.
[10] Kaplan, R.S. "The Role of Empirical Research in Management Accounting," Working Paper 9-785-001, Division of Research, Harvard Business School, Boston, Massachusetts, 1985.
[11] Stone, E. ResearchMethodsin Organizational Behavior, Scott, Foresman and Company, Glenview, Illinois, 1978.
[12] Yin, R.K. Case Study Research, Design and Methods, Sage Publications, Beverly Hills, California, 1984.
[13] Benbasat, I., Goldstein, D. K., & Mead, M. (1987). The case research strategy in studies of information systems.MIS quarterly, 369-386.
[14] Coghlan, D., &Brannick, T. (2014). Doing action research in your own organization.Sage.
[15] Koch, C., Slater, D., &Baatz, E. (1999). The ABCs of ERP.CIO magazine, 22.
[16] Klaus, H., Rosemann, M., & Gable, G. G. (2000). What is ERP?.Information systems frontiers, 2(2), 141-162.
[17] D. L. Olson, et al., "Relative impact of different ERP forms on manufacturing organisations: an exploratory analysis of a global manufacturing survey," International Journal of Production Research, vol. 51, pp. 1520-1534, 2013.
[18] Reix R., Fallery B., Kalika M. et Rowe F., « Systèmes d’information et management des organisations », 6ème édition., Vuibert. 2011.
[19] Orlicky, J. (1975). Material requirements planning: the new way of life in production and inventory management. New York, McGraw Hill.
[20] Scheer, A.-W. (1994). CIM - towards the factory of the future.3rd edition, Berlin, Springer.
[21] Rashid, M. A., Hossain, L., & Patrick, J. D. (2002). The evolution of ERP systems: A historical perspective. Enterprise Resource Planning: Global opportunities & challenges, 1-16.
[22] White paper « ERP in the Cloud and the Modern Business », December 2013, IDC #244611
[23] Yin, R.K. Case Study Research, Design and Methods, 2nd Edition, 1994.
[24] Evrard Y., Pras B., Roux E. (2003), Market : Etudes et recherches en marketing, 3ème Edition, Paris, Dunod.
[25] Bingi, P., Sharma, M. K., &Godla, J. K. (1999). Critical issues affecting an ERP implementation. IS Management, 16(3), 7-14.
[26] Ehie, I. C., & Madsen, M. (2005). Identifying critical issues in enterprise resource planning (ERP) implementation.Computers in industry, 56(6), 545-557.
[27] Huang, Z., &Palvia, P. (2001). ERP implementation issues in advanced and developing countries. Business Process Management Journal, 7(3), 276-284.
[28] Brahim Bighrissen, El Mehdi Ettamiri et ChihabCherkaoui (2012). « Towards the Success of ERP Systems :Case Study in Two Moroccan Companies ». Journal of Enterprise Resource Planning Studies, Vol. 2012 (2012), Article ID 731113, 17 pages, DOI: 10.5171/2012.731113.
[29] El Abbassi, A., & Chafik, K. (2014). The Decision to Invest in Information Systems: Case of Adopting ERP in the Moroccan Public Largest Companies.International Journal of Computer Applications, 88(15), 49-54.
[30] MOHMED Y. MOHMED AL-SABAAWI (2015). CRITICAL SUCCESS FACTORS FOR ENTERPRISE RESOURCE PLANNING IMPLEMENTATION SUCCESS. International Journal of Advances in Engineering & Technology, Aug., 2015Vol. 8, Issue 4, pp. 496-506.
[31] Jonathan Arvidsson & Daniel Kojic(June 201). Critical Success Factors inERP Implementation. The Perspective of the Procurement System User. JÖNKÖPING June 2017.
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Published
2018-01-27
How to Cite
EL mrini, Y., Belaissaoui, M., & Taqafi, I. (2018). Critical Success Factors to Implement Enterprise Resource Planning in Morocco Large Companies’ Case Study. American Scientific Research Journal for Engineering, Technology, and Sciences, 39(1), 159–168. Retrieved from https://asrjetsjournal.org/index.php/American_Scientific_Journal/article/view/3782
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